Frequently Asked Questions
We have formulated some frequently asked questions. Please contact us to ask us any questions we have not answered here.
WHAT ARE THE SHOP OPENING HOURS:
Monday to Sunday (Winter) : 9.00- 5.30pm
Monday to Sunday (Summer) :9:00- 6.00pm
WHERE SHOP IS LOCATED
We are located in the beautiful Gippsland region in a town called Garfield. The precise location being at 2895 Princes Hwy, Garfield VIC. If you are coming from Melbourne travel along the Monash freeway which then becomes the Princes Fwy continue travelling on the freeway you will pass Gumbya Park and we are approximately 500m on the left.
WHAT IS IN SEASON ON THE FARM?
We grow a large variety of produce all year round. At the moment for summer we are growing strawberries, raspberries, figs, broccoli, cauliflowers, herbs, dutch carrots, radishes, beetroots, kale and silver beet.
ARE WE ABLE TO VISIT THE FARM
Most certainly you can. Our farm is beside and behind our shop. You can see some of the fruit and vegetables growing from our shop.
HOW DO I SIGN UP AS A MEMBER?
Signing up as a member is Free. To sign up its quite easy, on the top right hand corner of the website you'll find "Create an account". Click on the link and it will take you to a form where you can fill in a form with your contact details.
DO I HAVE TO JOIN UP AS A MEMBER?
You don't need to register as a member, you can make a purchase as a Guest Account.
WILL I BE CONTACTED IF THERE ARE ANY PROBLEMS?
You will definitely be contacted if there are any issues affecting your delivery we will get in touch with you and discuss them. Some circumstances may be if an item has become unavailable or if there is a problem with the delivery time or if we require more information about delivery destination.
CAN I PLACE A PHONE ORDER?
Yes of course you can. Please call us on (03) 5629 2027 and one of our staff will be more than happy to take your order. We will then process your order through your credit card.
CAN I EMAIL OR FAX THROUGH AN ORDER?
We would prefer if you placed an order either via telephone or via the website as your transaction is more secure this way.
WHAT IS YOUR MINIMUM ORDER THAT YOU DELIVER?
You must order at least $30.00 to qualify for home delivery. You can however order less than the $30.00 limit if you are picking up from shop. Please don't hesitate to call if in doubt as we will try our best to discuss orders below that amount especially if you are looking at becoming a long term customer with us.
WHAT IF I AM NOT HAPPY WITH THE ORDER?
If you find that an item is damage we are more than willing to replace the item or credit your account. We will however strive to supply the highest quality produce to you. -
AM I ABLE TO PLACE AN ORDER AN PICK IT UP FROM THE STORE.
Most certainly we would love to see you at our store. You can order online and select store pickup or place an order via telephone.